Terms & Conditions

1. Introduction

1.1 These terms and conditions will apply to all transactions placed online, by e-mail, telephone or by post with ZHE Ltd (the operator of www.thermohero.com "Operator"). By placing an order with the Operator you are entering into a contract and are bound by these terms and condition under UK Law. Nothing in these terms and conditions will be deemed to affect your statutory rights.

1.2 thermohero.com "website" is operated by ZHE Ltd which is a limited company registered in England & Wales under company number 08825372, whose registered office is 56A Kings Road, Kingston upon Thames, UK and whose VAT number is 202135863 ("our", "we" or "us")

1.3 The Website is not intended for use by children or minors under the age of eighteen (18) years old. By accessing and/or ordering with the operator you warrant that you are over eighteen (18) years old and are legally capable of using the website in your country of residence.

2. Website Content and Accuracy

2.1 The contents of this site are owned or licensed to ZHE Ltd or are used with permission by the owner. All material, including, but not limited to, the design, layout, images, and graphics, are for your own personal and non-commercial use. You may not distribute (for commercial or other purposes), edit, modify, re-use or transmit any of the text, images or database or other content without the written permission of the Operator. By accessing and browsing this website you accept these terms and conditions without limitation or qualification.

2.2 Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

2.3 We do our best to ensure that all information on this website is accurate and complete and we accept no responsibility for errors made. We reserve the right to change, modify, substitute or remove without notice any information on this site from time to time. Prices, goods and availability of goods are subject to change at any time.

2.4 Content on the Website is not intended to amount to advice on which reliance should be placed. The Operator therefore disclaim any liability and responsibility arising from any reliance placed on such advice.

2.5 The Websites contains links to other website(s) which are provided for your convenience to provide further information. We accept no responsibility for the content of the linked website(s)

2.6 The Operator cannot be held responsible or liable for any damages to or viruses that may affect your computer equipment or other property on account of your access to, or from browsing, this website or downloading materials, data, text or images.

3. Conditions of Supply & Cancellation Policy

3.1 The Operator complies with Distance Selling Regulations 2000.

3.2 Should you wish to cancel your order before it is shipped please contact a member of our Customer Service Team immediately for a full and immediate refund.

4. Privacy & Data Protection

4.1 The Operator does not store customer credit/debit card details.

4.2 The Operator is committed to respecting your privacy and correctly managing any personally identifiable information. Data may be used to comply with legal requirements, used to contact you regarding order information and to initiate product recalls or provide any urgent information.

4.3 Your information and contact details will not knowingly be passed to any 3rd party without prior consent from yourself.

4.4 The Operator may use your e-mail address to send you information about products or services that are the same as or similar to those that you have ordered from us and that we think you may find useful. We will do so only if you have indicated that you do not object to being contacted for these purposes. At any stage you have the right to ask the Operator to stop using your personal data for direct marketing purposes.

4.5 Any marketing e-mails which you have chosen to receive following purchase of products or through contacting us can be stopped via the unsubscribe function at the bottom of the e-mail.

4.6 The Operator uses Trustpilot to collect product and service reviews.Your email address may be used by Trustpilot to request this review. 

4.7 If you have created an account through the website and suspect misuse or are experiencing problems with log in contact our Customer Service Team immediately.

4.8 Following an order, the Trusted Shops Trustbadge is incorporated into this web page in order to display our Trusted Shops trustmark for buyers and the eventually collected reviews, as well as the Trusted Shops product offer. In balancing the various interests, this serves to safeguard our legitimate prevailing interests in an optimised marketing of our offer. The trustbadge and the services advertised are an offer of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Köln. Whenever a trustbadge is called up, the web server automatically stores a so-called server log file which contains, for example, your IP address, the date and time of retrieval, the data volume transferred and the requesting provider (access data), and documents the retrieval. This access data will not be evaluated and will be automatically overwritten seven days after your visit to the page. Other personal information will only be transferred to Trusted Shops if you decide, after completing an order, to use Trusted Shops products or have already registered for their use. In this case, the contractual agreement between you and Trusted Shops applies.